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Last updated on January 25th 2024

Privacy & Policy

We, AAIR Services Private limited located at Ullal Main Road Bangalore, respect your privacy, value your trust. This Privacy Policy provides you with details about the way your data is collected, stored; used by us. You are advised to read this policy carefully. After going through below details, you expressly give us consent to use; disclose your personal information in accordance with this Privacy Policy. If you do not agree to the terms of the policy, please do not use or access AAIR Services website and mobile applications. 

Note: Request you to kindly review the policy periodically since it can change without any prior notification. The privacy policy shall apply to both AAIR Services website and mobile applications.

General:

We do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with partners or vendors who are engaged by us for providing flat tyre services or accessories from time to time. Any emails and/or SMS sent by AAIR services will only be in connection with the provision of agreed services, products, and this Privacy Policy. In case we receive legally compliant request to disclose your personal information, then we reserve the right to do so.

Personal Information:

In connection to the services offered by AAIR, personal information means and includes all information that can be linked to specific individual or to identify any individual, such as name, mobile number, email-id, credit card number, debit card number, card holder name, expiration date, account details that may have been provided by user to access the services. While browsing the AAIR Services website, it may collect information regarding Internet Protocol (IP) address of computer, Internet Service Provider (ISP) you are using and anonymous statistical data.

Using Personal Information:

AAIR uses the information provided by you to share offers based on your interest, location, and history. These offers help you save your money and experience great service. AAIR also uses this information to provide you services you requested for, to troubleshoot issues you may come across while using our service, to resolve disputes, to customize your experience, to communicate with you updates, detect; protect us against error, fraud, and other criminal activity, enforce our terms and conditions, etc.

Cookies:

are a small piece of information stored by a web server on a web browser so it can be later read back from that browser. AAIR uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology.

WhatsApp Communication:

We give our consent to receive transactional communications from AAIR over WhatsApp channel on booking order through app and website.

Security:

AAIR Services has stringent security measures in place to protect the loss, misuse, and alteration of the information under its control. Once your information is in AAIR’s possession it adheres to strict security guidelines, protecting it against unauthorized access.

Terms of Use:

These Terms of Use (together with the documents referred to in them) govern your use of our platform and its related websites, services, applications, and tools. By using the services, you confirm that you accept these Terms of Use and that you agree to abide by them.

PART A – INFORMATION ABOUT US

The “AAIR” platform is operated by AAIR Services Private Limited. Contact details can be found on our website at https://www.airservices.com.

PART B – TERMS APPLICABLE TO CUSTOMERS

Part B of these Terms of Use sets out certain terms and conditions which are applicable to any person registering as a customer and using the Services of AAIR Services Private Limited.

1. Registering as a Customer

To benefit from all the features of the Services available you will need to Sign-Up with us by filling the Sign-Up form. You will be asked to provide certain information about yourself including your name, contact details and vehicle information. You must ensure that the information provided by you is correct, complete, and not misleading. You should also inform us promptly of any changes to the information that you have provided, by updating your details, so we can communicate with you effectively.

2. Provision of Services to Customers

Following sign-up, we will make certain services available to you free-of-charge. The services will include the ability to search Dealer / Service providers for automotive repair or servicing work you need a dealer / service provider to perform for your vehicle, ability to view detailed profile of dealers / service providers and their services prices and ratings information and the ability to post feedback and ratings in relation to any dealer / service provider you have used because of your use of the platform. We reserve the right to add, change or remove services from our platform at any time, and may make certain services chargeable at our discretion. You must only book a service if you have a genuine requirement for the work detailed to be performed. You must only post Feedback in relation to a dealer / service Provider if you have used them because of your use of the website.

We are continually seeking to develop and improve the services we offer and so we reserve the right, at our absolute discretion, to make changes to any part of the service without notice.

3. Provision of Payment Platforms to Customers

Some services made available for booking to you include the opportunity to make payments facilitated through our service. Such payments will be made using trusted third-party payment gateways. By making a payment through AAIR Services Private Limited, you undertake that the credit or debit card details, or third-party wallet login credentials that you provide are for your own credit or debit card, or wallet account, and that you have sufficient funds to make the payment for the services booked.

We reserve the right to alter prices or services or cease to list services at any time, without prior notice or warning. The total price shown for services is inclusive of the items described for that service and may not include additional services found to be required at the time of availing your service. In such a case the service provider will discuss any change in scope with you and additional agreements or payments where required are made between you and the service provider with no involvement of AAIR Services Pvt. Ltd.

Payment options provided may differ between service providers, and services offered. In cases where cash on delivery (COD) is not available as an option, full payment must be made for through a payment option offered to you before services are provided to you.

In cases where a form of online payment is offered and selected you must complete the payment in full to successfully make the booking. Payment details provided are not stored by AAIR Services and are encrypted by the payment provider selected to ensure security.

4. Our Responsibilities to you

We will provide AAIR Services to you using reasonable skill and care and in accordance with these Terms of Use. However, if you use AAIR Services as a Customer you acknowledge and agree that the services, we provide are subject to the following limitations and disclaimers:

Although we have asked all users to use AAIR app responsibly, we cannot guarantee the accuracy, integrity, or quality of any information you view or receive of Dealer Partners. This includes any information contained about details of dealers who are listed in our directory or quality of service you may receive from Dealers you avail using AAIR Services or price of services offered by dealers.

If you use AAIR app you also acknowledge and agree that information contained in any sections are intended to be indicative only and will not form the basis of a binding contract between you and any dealer. If you choose to instruct a dealer to carry out any work for you because of your use, we strongly recommend that you conclude your own written agreement with them clearly detailing the work to be done and the price to be paid. We will not be a party to any agreement or contract which you conclude with a dealer because of your use of AAIR services.

PLEASE NOTE: We (AAIR Services Private Limited) will not under any circumstances have any responsibility to you or liability to you for the performance or quality of any work which you ask any Dealer to carry out.

PART C-– TERMS APPLICABLE TO AAIR CUSTOMERS (B2C Customers)

Understanding the Plans

PLANS

AAIR BIKE- BASIC

AAIR CLASSIC ( RSA PACK)

AAIR SUPER (RSA PACK)

Price (Exclusive of GST)

375 + GST

1075 + GST

1885 + GST

DESCRIPTION

Valid for < 300cc vehicle

Valid for < 300cc vehicle

Valid for >300cc vehicle

Program Duration (Years)

1 YEAR

1 YEAR

2 YEARS

Coverage Radius

BANGALORE BBMP LIMITS

BANGALORE BBMP LIMITS

BANGALORE BBMP LIMITS

Number of Services

5 Incidents

Any 5 incidents

Any 5 Incidents

Free Towing *

NA

Upto 40 kms (will be dropped to Nearest Service Station)

Upto 40 kms (will be dropped to Nearest Service Station)

Battery jump Start

NO

YES

YES

Flat tyre assistance

YES

YES

YES

Locked/lost key

NA

YES

YES

Fuel delivery

NA

FREE UPTO 2 LITRES

FREE UPTO 2 LITRES

On-site minor repairs

NA

YES

YES

Assistance over phone

NA

YES

YES

Cooling Period

24 HOURS

24 HOURS

24 HOURS

*  Beyond 40 kms charges applicable @ 15/km 

*  40 kms includes – Towing Start location -> Vehicle pick up location -> Vehicle Drop location (Service Station)

CAR BREAK DOWN COVER PLANS

PLANS

AAIR CAR- BASIC

AAIR CAR – COMBO

AAIR  FAMILY -COMBO

Price (Exclusive of GST)

455 + GST

625+ GST

845 + GST

DESCRIPTION

Valid for any cars only

Valid for any cars only

Valid for any one car and two bikes

Program Duration (Years)

1 YEAR

1 YEAR

1 YEAR

Coverage Radius

BANGALORE BBMP LIMITS

BANGALORE BBMP LIMITS

BANGALORE BBMP LIMITS

Number of Services

5 Incidents

5 ( 3 Flat tyre + 2 Batt Jump Start) Incidents

5 ( 3 Flat tyre + 2 Batt Jump Start) Incidents

Battery jump Start

NO

YES

YES

Flat tyre assistance

YES

YES

YES

Cooling Period

24 HOURS

24 HOURS

24 HOURS

1. The customer who wants to avail the service should be a subscriber of AAIR SERVICES PVT LTD.
2. After enrolling as subscriber the service of flat tyre repair (puncture) starts after lapse of 24 hours from the date of signing as AAIR Services subscriber.
3. Up to max of 3 number of explicit punctures would be considered as 1 puncture at one time in one Tyre or Tube. This is applicable for annual puncture subscription packs.
4.The Valve Neck problems would not be addressed in the scope of AAIR flat tyre repair as generally this kind of problem needs replacement of tyre or tube. However, on case-to-case basis valve neck can be replaced with an additional nominal service charge including cost of valve neck -refer point 21.
5. Valve pin problems would be addressed with an additional charge; charges are mentioned in the table below – refer point 21.
6. AAIR Services Subscriber benefits provide extensive cover anywhere in Bengaluru Urban District in the state of Karnataka. Should your vehicle break down within the limit of BBMP Jurisdiction or ward, your subscription benefits will ensure that AAIR team will fix the flat tyre or tube problem.
7. AAIR Services road patrols may not carry all spare parts in their vehicles. The subscriber must pay for any parts replaced or purchased by the patrol on the subscriber’s behalf provided Subscriber request for this service is approved by the AAIR Office / Support team, and the AAIR patrol will extend their service beyond Flat tyre or tube repair upon the due consent and approval of AAIR office/support staff.
8. AAIR Subscription is vehicle based and not for the person. The subscription plan must be up to date to enjoy plan benefits. Transfer of subscription to another vehicle is not permitted.
9. For 4 wheelers who have tubed tyre which goes flat, AAIR patrol have to take it to the nearby puncture vendor in order to fix it, in such case customer has to pay additional charges per actuals (charges will be at the discretion of puncture vendor).
10. The AAIR subscription is unique to registered vehicle and the subscribed amount will not be refunded in case the vehicle is sold /transferred under different owner
11. Cost of a subscription packages may be increased at the discretion of AAIR Services at any given point of time.
12. Service patrol will caution AAIR subscriber with a vehicle having a bald tyre and address the flat tyre service only two times, any subsequent requests will not be entertained; tyre replacement will be a permanent solution in such cases.
13. For on demand flat tyre requests where more than one tyre must be addressed, second and subsequent flat tyre (puncture) will be addressed with an additional charge – refer point 21.
14. If the AAIR subscriber is a two-wheeler subscriber and has a registered vehicle above 250 CC or a super bike, flat tyre (puncture) will be addressed with an additional charge – refer point 21.
15. AAIR subscriber can avail the service from morning 8 AM to till 8 PM only, however on-demand customers can avail the service of AAIR services team from morning 8 AM to till 12 AM. If any subscribed customers intend to avail night services after 8 PM, it will be addressed with an additional charge-refer point 21.
16. AAIR service patrol would be charging additional charges for air filling for additional tyre other than the punctured /flat tyre – refer point 21.
17. For On-demand/Instant requests where the damage is evident and unrepairable (instances where tyre replacement is required and can’t be addressed) by AAIR service patrol; under such circumstances amount will not be refundable.
18. The subscribed customer shall be responsible to enable GPRS and allow AAIR to track to help AAIR vendor/ service executives to attend to the service.
19. If the vehicle registered for either on-demand or subscription service and has a tubed tyre; in such case service patrol would have to take the tyre to the nearest service provider and get it addressed at an additional charge charged at the discretion of AAIR SERVICES Staff / Team.
20. The AAIR Services limits its services and subscription to 2 wheelers and 4 wheelers only.
21. AAIR Rate Card for additional services-service charges (exclusive of accessories)

 

TYPES OF SERVICES

INCLUDING GST (INR) 

NIGHT SERVICE CHARGES FOR SUBSCRIBERS

200

VALVE PIN  2 W & 4 W ( for on demand requests and Subscribers) 

50

VALVE NECK 2W ( for on demand requests and Subscribers)

150

ADDITIONAL PUNCTURE CHARGES FOR BIKES  ( SAME TYRE) – for on demand requests

100

ADDITIONAL PUNCTURE CHARGES FOR CARS  ( SAME TYRE) – for on demand requests

150

AIR FILLING – 2W  (PER TYRE)

50

AIR FILLING – 4W (PER TYRE)

50

ADDITIONAL PUNCTURE CHARGES FOR BIKES (DIFFERENT TYRE) – for on demand 

150

ADDITIONAL PUNCTURE CHARGES FOR BIKES (DIFFERENT TYRE) – for on demand 

200

TYRE CHANGE – 2W

150

TUBE CHANGE – 2W

150

22. AAIR Services offers services only in Bengaluru. 

23. ONSITE REPAIR/ START UP ISSUES – AAIR Services will provide Minor repair / start up issues that can be carried OUT on the spot, however it will be sole discretion of AAIR Services basis the type of event to send an onsite repair service technician

24. ON CALL Support – AAIR Subscribers/ ON DEMAND customers will be provided with guidance over phone for minor issues and technical advice if any. For example – Check Engine Light etc.

25. SPECIAL EXCLUSIONS – The following scenarios are special exclusions under the AAIR Service Program, and therefore we will not be responsible for any assistance costs as a result of any of the following: –

a) Any loss, theft, damage, death, bodily injury, cost or expense that is not directly associated with the incident that caused You to claim, unless expressly stated in this policy. 

b) Ionizing radiation or radioactive contamination from any nuclear fuel or the nuclear waste arising from burning nuclear fuel 

c) Radioactive, toxic, explosive or other dangerous properties of any explosive nuclear equipment or nuclear part of that equipment, War, invasion, acts of foreign enemies, terrorism, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, riot or civil commotion

e) Declared natural disasters as following specified events due to natural causes: Hail, flood, storm, hurricane, rain, sleet or snow, wind, lightning or other similar event when officially declared as a natural disaster by the authorities and which results in the immobilization of the Vehicle 

f) The consequences of the use of drugs, narcotics and similar products not medically ordered and the abuse of alcohol, 

g) Vehicle is involved in motor racing, rallies, speed or duration tests, practice runs or operated outside official roads 

h) Assistance is required as a result of wars, riots, uprising, mass political demonstrations, pillage, strike, use for military purposes or acts of terrorism, earthquake damage, freak weather conditions, atmospheric phenomena nuclear transformation phenomena or radiation caused by artificial acceleration of atomic particles

(i) Puncture is caused by deliberate damage, vandalism or participation in a criminal act or offence 

(j) The immobilization is resulting from damage caused by intervention of the police or other authorities 

(k) Any damage resulting from the use of the vehicle against the recommendations of the owner manual 

(l)  Repetitive punctures / break down, caused by the non-repair of the Vehicle, after Our first intervention.

(m) Any consequential costs and/or damage to property as a result of a breakdown 

26. ADVERSE WEATHER – On occasion of adverse weather conditions such as floods, heavy rain, thunder / lightening or other external factors may affect our ability to provide services and it may become physically impossible to assist you until the weather improves. 

27. EXERNAL FACTORS – AAIR Services Patrol will take every effort to reach you once you make the call however the response time may vary depending on, among other things, the breakdown location of the vehicle and the general demand for AAIR Services at the time of your request is received.

28. RIGHT OF REFUSAL – AAIR Services Office/ Service team shall have the right to refuse any or all benefits under the program, if it is found that you had furnished false information relating to your eligibility or entitlements to the benefits provided under this program.

29. GOVERNING LAW AND JURISICTION – The law applicable to this Agreement shall be the laws of the Republic of India. Any disputes or differences under this plan shall be subject to the exclusive jurisdiction of Courts in Bangalore, India

30.AAIR SERVIVES will not address any issue that cannot be rectified on spot which would need additional equipment/ high end equipment to service

PART D – TERMS APPLICABLE TO PARTNERS (SERVICE PROVIDERS)

Part C of these Terms of Use set out certain terms and conditions which are applicable to any person or business registering as a “Partner” on our website

1. Registering as a Partner (Service Provider)

In order to benefit from all the features of AAIR Services available to Dealer Partners you will need to register with us. You will be asked to provide certain information about your business including your business name and contact details, services, and pricing, working hours, location details. You must ensure that the information provided by you on registration is correct, complete, and not misleading. You should also inform us promptly of any changes to the information that you provide, by updating your details, in order that we may communicate with you effectively.

2. Provision of the Services to Dealer Partner

Following registration, we will make certain services available to you. The services will include the ability to include details of your business on our platform, the ability to view or receive details of Customer Service bookings which have been posted by Customers and the ability to accept bookings and share service status updates with Customers.

Full details of the services available to Partners on our platform will be published on our website from time to time.

We are continually seeking to develop and improve the services we offer and so we reserve the right, at our absolute discretion, to make changes to any part of the service without notice.

3. Our Responsibilities to you

We will provide AAIR Services to you using reasonable skill and care and in accordance with these Terms of Use. However, if you use The Services as a Dealer, you acknowledge and agree that the services, we provide are subject to the following limitations and disclaimers:

You acknowledge and agree that we will enable Dealers to register and get listed based on criteria which we (in our absolute discretion) may determine from time to time. In addition, you acknowledge that the number of Service bookings which may be posted or transmitted to a Dealer in relation to any customer may be limited in number. Accordingly, we do not provide any guarantee that registering as a Dealer will result in you being invited to receive any volume of Service bookings. Nor can we guarantee that your use of AAIR will result in you winning any work or any volumes or work.

You acknowledge and agree that we do not check or verify the details of any Service Bookings which are posted. We have asked all users to use AAIR Services responsibly but cannot guarantee the accuracy, integrity or quality of any information which is posted by third parties.

By registering as a Dealer Partner, you also understand and agree that Customers who have used your services will be able to provide Feedback and Ratings. Whilst we have asked all users to act responsibly, we do not actively monitor, check or verify Feedback which is posted. Accordingly, you acknowledge and agree that we (AAIR Services Private Limited) shall not have any responsibility to you or liability to you for any feedback which is posted by any Customer, and we will not usually become involved or intervene in complaints or disputes concerning Feedback, although we reserve the right to do so in exceptional circumstances. You may, if you feel that Feedback is misleading or incorrect, contact us and we will investigate but we shall not be obligated to take any action.

4. Your Responsibilities

You agree to abide by the Terms of Use when using AAIR Services which we make available via online media such as website, mobile apps, and SMS. 

You shall be solely responsible for checking and verifying the details of any service booking which is posted before you agree to undertake any work for a Customer and for agreeing with the Customer the terms and prices of services on which any work will be performed.

You shall be responsible to enable your GPRS and allow AAIR to track and disable the same after finishing the assigned task otherwise you are not eligible for any conveyance 

You shall be responsible for complying with all applicable laws and regulations in your dealings with Customers and for the performance and quality of any work which you agree to undertake for any Customer.

PLEASE NOTE: By registering as a Dealer Partner and by using AAIR Services you are agreeing to indemnify us and hold us harmless from any costs, losses or claims which may result from any information you submit or transmit via AAIR or from any work which you agree to perform for any Customer.

PART E – GENERAL TERMS APPLICABLE TO ALL USERS

Part D of these Terms of Use set out certain terms and conditions which are applicable to all users of this platform including Customers and Dealer Partners.

1. Passwords and Security

If you register to use AAIR Services, you will be given a username and password. You must keep your ID confidential and must not disclose it or share it with anyone. You are responsible for preventing unauthorized use of your ID.

If you believe there has been a breach of security such as the disclosure, theft, or unauthorized use of your ID, you must notify us immediately. If we reasonably believe that your ID is being used in any way which is not permitted by these Terms of Use, we reserve the right to suspend access rights immediately on giving notice to you and to block access from your ID until the issues has been resolved.

2. Acceptable Use Policy

The Services allow registered users to create, edit and submit material for inclusion on or transmission via AAIR Services, including (without limitation) by creating Dealer profile, posting service bookings, responding and updating status of bookings and posting ratings feedback for automotive services. Whilst we do not seek to monitor or control the submission of information, we do reserve the right to delete, move and edit any Material submitted where (in our absolute discretion) we consider it prudent or necessary to do so.

You agree to comply with all applicable laws and regulations when using AAIR Services. You are solely responsible for all Material you submit for inclusion on or transmission via AAIR. You must ensure that all Material you transmit is lawful and honest. You must not post or transmit any Material that:

>> is fraudulent, dishonest, or misleading.

>> is unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable or breaches any laws.

>> encourages conduct that constitutes a criminal offence, gives rise to civil liability, or otherwise breaches any

applicable laws, regulations, or code of practice.

>> infringes the copyright or other rights of any third party.

>> is technically harmful (including, without limitation, computer viruses or other malicious software or harmful data).

By submitting Material to us you are granting us a royalty-free, non-exclusive license to use, reproduce, modify, translate, make available and distribute the material on or through AAIR Services Private Limited for the purpose of operating services.

3. Disclaimers

Whilst we endeavor to ensure that the information available on or through AAIR Services is correct, up to date and accurate we do not warrant the accuracy and completeness of such material. In particular (but without limitation), AAIR Services permits you to access and receive information supplied by third parties. The third parties submitting this information are responsible for ensuring that material submitted is accurate and complies with relevant laws and codes. We will not be responsible to you for the conduct of any such third party or for any error or inaccuracy in any material they supply.

Although we aim to offer you the best service possible, we make no promise that Services will meet your requirements. We cannot guarantee that Services will be fault free or continuously available. Your access to AAIR Services may occasionally be restricted to allow for repairs, maintenance, or the introduction of new features.

AAIR Services shall be under no liability whatsoever in respect of any loss or damages arising directly or indirectly due to any delay or non-delivery of the services under the Road Side Assistance Program. 

AAIR Services Private Limited at its discretion may refuse to render these services to any such Customers who in the reasonable discretion of misrepresenting the facts, in relation to the vehicle or any other details sought by AAIR Services call center or the personnel and/or in the event of unruly, rude, use of abusive and foul languages, physical abuse and such other similar behavior to the Road Side Assistance Vendor’s personnel by the Customer or the occupant of the vehicle. AAIR services Private. Limited reserves the right to change or modify any of the services and the charges there to that are rendered in this Road Side Assistance Program without any notice. All disputes arising out of this Road Side Assistance Program shall be submitted to a sole arbitrator to be appointed by AAIR Services Private. Limited.

4. Liability

To the fullest extent permitted by law, we exclude all liability to you for any loss of profit, loss of opportunity, loss of earnings, loss of anticipated earnings or loss of data or for any indirect or consequential losses howsoever arising out of your use of AAIR Services or any fault or problem relating to, or any content received via AAIR Services 

Nothing in these terms of use shall exclude or limit our liability for death or personal injury due to our negligence or for fraudulent misrepresentation or for any other liability which cannot be excluded or limited under applicable law. Your statutory rights as a consumer are not affected by these Terms and Conditions.

5. Termination of Services

We may suspend or cancel your registration and/ or terminate your access to AAIR Services if you are in breach of these Terms of Use or have made improper use of the Services. You may cancel your registration at any time by informing us in writing. If you do so you must stop using the Services.

The suspension, cancellation or termination of your registration and your right to use the Services shall not affect either party’s statutory right or liabilities.

6. Intellectual Property

Unless otherwise stated, the copyright, database right and other intellectual property rights in AAIR services Private Limited (including without limitation all content, materials and technology used or appearing or transmitted through it) belongs to us or our licensors. All rights are reserved.

7. Privacy and Cookies

The AAIR Services platform includes areas where you are requested to input information about yourself. Any information you submit to us shall be subject to the terms of our Privacy Policy. We use cookies on our website. By registering use, you are consenting to our use of cookies.

8. General

All notices shall be given to us via email or by post using the contact details set out in the Contact Us section, or to you at either the email or postal address you provide during registration.

We may revise these Terms of Use at any time. However, the terms and condition that were put forth in the application or on our website at the time of signing the subscription is applicable for your subscription. 

9. Applicable Law

These Terms and Conditions shall, in all respects, be governed by, and construed in accordance with the laws of India. In case of dispute Bangalore courts shall have jurisdiction to resolve disputes between AAIR Services Private limited and its client, in case of any dispute between AAIR Services and its partners the matter needs to be referred to Arbitrator and Arbitrator award is binding on the parties.

Cancellation & Refund Policy:

Please take a moment to read this important information and ensure you understand and agree to the conditions as outlined here.

  • AAIR Services will not be processing refund to any of the enrolled subscriptions,  with reference to our policies.
  • Even though the repair starts after 24 hours from the time the customer subscribes the plan, a refund will not be offered. 

Hence, once the payment is processed, the subscribed customer cannot pitch for a refund. 

We will also not be processing refund for cancellation requests outlined below

  • Services booked on-demand
  • Subscribed user booking and requiring/requesting cancellation; in such case one of the allocated services will be deducted.

Any services (on-demand) booked via the Application or website other than Bengaluru location only will be refunded.